The process Hart Paintings follow in the sale and dispatch of the item you have purchased are, The site will inform me of the sale, Please remember to put your full address, a contact Email address and a phone No with your purchase, I will contact you about the cost of shipping and the time scale and get back to you with a price, if you are not happy with the shipping cost I will refund the total amount of money you have paid for the purchase Once we have received the total payment in the bank by way of PayPal or Card, we will arrange the documentation for the export if you are not in the UK, Pack the Item, most Paintings are shipped in a wooden box (as in the picture) other items will be packed to ensure they get to you in good condition, we insure all dispatched items If you are not happy with the item when you receive it please contact me and you can return the item, we charge a 25% restocking charge and the return freight charge will be paid by you Please contact me on the form if you have any Queries